We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a refund (please note: steering wheels and wheels are custom-made and are only accepted for reasons other than quality defects).

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at sales@tesery.de or use our live chat. If your return is accepted, we will send you instructions on how and where to send your package. A 15% restocking fee will be charged on all non-defective or undamaged products, with shipping costs paid by the buyer (unless prohibited by law). No restocking fee will be charged for damaged or defective items. Items returned without a prior return request will not be accepted.

For return inquiries, please contact us at any time at sales@tesery.de.

We are sorry that your order was damaged! We are happy to help with any questions you may have, but first our customer service team needs to receive your photos so we can process them internally and resend them to you.

If you wish to change or cancel your order, please contact our online customer service or customer support email address, sales@tesery.de, within 12 hours of placing your order. Please include both your request and your order number so we can process your request quickly and resolve the issue.

We will reply as soon as we receive the information on weekdays. If you don't receive our response immediately, please don't worry, we are currently on holiday. We will process your request in a timely manner on weekdays!

If we receive a refund request from a customer with the status "Not shipped" or "Refund only", we will complete the refund process within 24 hours of a working day and postpone it on non-working days.

At the bottom of our website you will find numerous payment method icons to help you choose your preferred payment method. Most of our customers use PayPal.

Track My Order

Check the email address you provided when placing your order to find our shipping reminder email. Click on it to track your order.

There are two ways to track your order.

1: Check the confirmation email we sent you when you placed your order. Enter your order number and the email address or phone number you provided to receive tracking information.

2: Enter the waybill number to track your order directly.

If the size/color of the product you received differs from the size/color you ordered, we will gladly send you a new product. Please take a photo of your order number with the incorrect product you received and send it to our online customer service or email us at: sales@tesery.de

We are very sorry that your delivery was stolen. We understand this can be a frustrating experience and will do our best to help you resolve this issue.

In this situation, we recommend the following steps:

1. Contact the police: We advise you to report the loss and theft to your local police immediately and provide details of the incident. The police will conduct an investigation and provide you with the necessary documents and evidence.

2. Contact the courier company: Please contact the courier company that delivered your item and report the loss or theft. They will conduct an internal investigation and help you resolve the issue as quickly as possible.

3. Provide support: We will work closely with you to provide the necessary support and documentation to ensure a smooth investigation. We will actively cooperate with the courier company to ensure your rights are protected.

4. Compensation: After completing the survey, we will provide the corresponding compensation package.

We regret that you experienced this situation. We will do our best to resolve this issue together with you and ensure your satisfaction is maximized. If you have any further questions or require additional assistance, please contact our customer support team.

Thank you again for your support and understanding.

Sincerely,

Tesery.de Operations Team

Tesery ships from China to any city with free shipping!

Orders typically have a production time of 28-42 business days after payment is received, and a delivery time of 28-42 days. Slight delays may occur on holidays or weekends.

We promise that EU countries will cover any import taxes levied by customs!

Buyers simply need to pay first and then send the import tax invoice to our customer service email address: sales@tesery.de. We will then refund the import tax amount to your payment account.